Frequently Asked Questions (FAQ)

Ordering & Payments

1. How do I place an order?

To place an order, simply browse our products, select the items you want, and add them to your cart. Follow the checkout process, providing your shipping and payment details.

2. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard. Additionally, we support payments through PayPal.

3. Can I modify or cancel my order?

Once an order is placed, it enters our processing system quickly. Therefore, we are unable to modify or cancel orders. Please double-check your order before confirming the purchase.

Shipping & Delivery

4. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package.

5. What is the estimated delivery time?

Delivery takes 1-2 weeks to be delivered. Please refer to our Shipping and Handling Policy for detailed information on delivery estimates.

6. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please check our Shipping Policy for more details.

Returns & Exchanges

7. What is your return policy?

We have a hassle-free return policy. If you're unsatisfied with your purchase, you can return it within 30] days of receiving it. Please review our Returns Policy for specific details.

8. How do I initiate a return or exchange?

To initiate a return or exchange, please get in touch with our customer support team at contact@ozpaktech.com.au. Provide your order number and reason for the return, and they will guide you through the process.

Products & Inventory

9. Are your products ethically sourced?

We are committed to ethical sourcing. Learn more about our commitment on our Ethics and Sustainability page.

10. Do you restock sold-out items?

We try our best to restock popular items. Sign up for our newsletter to be notified when items are back in stock.

Account & Security

11. How do I create an account?

Click on the "Account" icon and follow the prompts to create your account. Having an account allows you to track orders and manage your preferences.

12. Is my personal information secure?

Yes, we prioritize the security of your personal information. Please review our Privacy Policy for more details. 

  • Free Shipping

    Enjoy Complimentary Shipping on Every Order.

  • Shipping Times

    Shipping times usually take 5-10 business days.

  • Refund Policy

    30-day return policy for your peace of mind.

  • Customer Service

    24/7 Customer Service. Reach out to us anytime.